Effective Date: May 29, 2026
Sendal, Inc. ("Sendal," "we," "our," or "us") respects your privacy and is committed to protecting the information entrusted to us.
This Privacy Policy explains how we collect, use, share, retain, and protect information when you use Sendal software applications, websites, cloud services, mobile applications, APIs, and autonomous software services, including Sendal Breathe™, Sendal Aware™, and related services (collectively, the "Services").
By using our Services, you agree to the practices described in this Privacy Policy.
INFORMATION WE COLLECT
We collect information to provide, maintain, improve, and secure our Services. The information we collect depends on the Services you use, the devices connected to your account, and the permissions you grant.
Information You Provide
When you create a Sendal account or interact with our Services, you may provide:
• Name
• Email address
• Telephone number
• Mailing address
• Property address
• Account credentials
• Payment information
• Customer support communications
• Equipment and installation information
Connected Device and Equipment Information
Sendal may collect information from connected devices, sensors, equipment, and integrated third-party services, including:
• HVAC system information
• Temperature measurements
• Humidity measurements
• Indoor air quality measurements
• Water leak detection events
• Water shutoff events
• Ventilation operation
• Dehumidification operation
• Equipment status
• Equipment performance data
• Sensor readings
• Diagnostic information
Account and Usage Information
We automatically collect information regarding use of the Services, including:
• Device type
• Operating system
• Browser information
• IP address
• Application version
• Login activity
• Commands and actions
• Service interactions
• Diagnostic logs
• Error reports
Location Information
If permission is granted through your device settings, Sendal may collect location information to support geofencing, occupancy awareness, home/away detection, and automated service functionality.
Location permissions may be disabled at any time through your device settings.
HOW WE USE INFORMATION
We use information for the following purposes:
Delivering Services
To provide monitoring, automation, control, alerting, analytics, and autonomous software services.
Examples include:
• Managing connected devices
• Monitoring indoor environmental conditions
• Delivering alerts and notifications
• Supporting automated control actions
• Generating reports and insights
• Providing customer support
Improving Services
To improve functionality, reliability, security, user experience, and future product development.
Security and Fraud Prevention
To detect, prevent, investigate, and respond to security incidents, fraud, abuse, unauthorized access, and technical issues.
Communications
To communicate with you regarding:
• Account activity
• Service updates
• Product announcements
• Maintenance notices
• Customer support requests
• Alerts and notifications
Legal and Regulatory Compliance
To comply with applicable laws, regulations, legal obligations, and lawful requests from governmental authorities.
AUTOMATED PROCESSING AND AI SERVICES
Sendal utilizes machine learning, predictive analytics, autonomous software agents, artificial intelligence technologies, and automated decision-making systems to provide certain Services.
These systems may analyze environmental conditions, equipment performance, occupancy patterns, and sensor information to:
• Generate recommendations
• Trigger alerts
• Optimize equipment operation
• Detect anomalies
• Support autonomous control functions
While designed to improve home performance and user experience, automated systems may not always be accurate, complete, or available.
Users should not rely solely on Sendal Services when making decisions regarding health, safety, property protection, emergency situations, or equipment operation.
MOBILE MESSAGING PRIVACY
If you opt into SMS communications from Sendal:
• Message frequency may vary.
• Message and data rates may apply.
• You may opt out at any time by replying STOP.
• You may obtain assistance by replying HELP.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.Text messaging originator opt-in data and consent will not be shared with any third parties except messaging providers, carriers, aggregators, and vendors necessary to provide messaging services.
INFORMATION SHARING
Sendal does not sell personal information.We may share information with:
Service Providers
Vendors and partners that help us provide Services, including:
• Cloud hosting providers
• Payment processors
• Customer support providers
• Analytics providers
• Messaging providers
Equipment Manufacturers and Integration Partners
When necessary to enable monitoring, control, diagnostics, automation, and interoperability of connected equipment.
Authorized Account Administrators
Users may authorize builders, contractors, property managers, dealers, service providers, or other administrators to manage portions of their account.
Legal Requirements
Where required by law, regulation, legal process, court order, or governmental request.
Business Transactions
In connection with a merger, acquisition, financing, restructuring, sale of assets, or similar transaction.
HEALTH AND PROPERTY DISCLAIMER
Sendal is not a healthcare provider, medical device manufacturer, emergency monitoring service, security monitoring company, or insurance company.
The Services are intended to provide information, monitoring, automation, and assistance regarding home performance and environmental conditions.
Sendal does not guarantee:
• Health outcomes
• Mold prevention
• Water damage prevention
• Equipment performance
• Energy savings
• Indoor air quality improvements
• Prevention of property loss
Users remain responsible for maintaining their property, equipment, life-safety systems, and emergency response procedures.
DATA SECURITY
Sendal maintains administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction.
No system can be guaranteed completely secure. Users acknowledge that transmission and storage of information involve inherent security risks.
YOUR PRIVACY RIGHTS
Depending on your jurisdiction, you may have rights to:
• Access your information
• Correct inaccurate information
• Delete information
• Restrict certain processing activities
• Request information portability
• Withdraw consent where applicable
To exercise privacy rights, contact:
privacy@sendal.io
CONTACT INFORMATION
Sendal, Inc.
Website: www.sendal.io
Privacy Requests: privacy@sendal.io
General Support: support@sendal.io
Phone: (617) 302-6530
